Private Customers (Retail Business)

Adaptation to climate change and climate protection are central elements of the UNIQA Sustainability Strategy in the retail area. The aim is to address opportunities and risks in relation to the group-wide climate transition through the sustainable design of retail products and to achieve the goal of net-zero emissions in the insurance business by 2040 in Austria and group-wide by 2050. In addition to adapting to climate change, the topics of energy and CO₂ emissions are also relevant. The CO₂ emissions caused by customers were identified as a decarbonisation lever. Decarbonisation in the private customer sector can be driven forward by incentivising sustainable mobility, among other things.

 The strategic goal is to support customers in reducing their emissions. Sustainable elements in retail products can help customers adapt to climate change and at the same time reduce their risk of climate-related impacts. UNIQA can use appropriate products to incentivise customers to decarbonise and increase their energy efficiency. In the medium to long term, the increase in natural catastrophe events represents a significant physical risk for UNIQA. This development will lead to significant insurance claims in the agricultural, motor vehicle and household business lines, among others.

Sustainability in product development

With a Group-wide Product Development Process Policy, UNIQA has set itself the goal of developing products and services with sustainability in mind and pursuing an ecologically and socially sustainable approach to value creation. The integration of sustainability aspects into product development is in line with the Group-wide Sustainability Strategy.

Customer preferences are consistently taken into account in product development with regard to ESG criteria on the basis of trend and market observations as well as market research. 

Sustainability within the advisory approach  

In addition to taking sustainability aspects into account in the product world, great importance is attached to integrating the topic into the advisory process in order to provide our private customers with adequate advice.

On the one hand, we invest in various training formats (e-learning modules and face-to-face events) to specifically promote the sustainability training of our sales colleagues. On the other hand, we also create a seamless connection between the digital and real world by means of automated processes in our advisory services in order to document our customers' concerns transparently and efficiently, while at the same time ensuring sufficient time for individual advisory meetings. The structured, digital recording of our customers' sustainability preferences enables us to focus on individual wishes and needs and offer customised advice.